Refund Policy
Our Promise
Every Midnight Indulgence order is packed fresh and shipped overnight to arrive cold and in perfect condition. Because caviar is a perishable luxury food, we cannot accept returns of food items. If something isn't right with your order, though, we will make it right.
This policy is part of our Terms & Conditions for purchases made on midnightindulgencecaviar.com.
Caviar and Food Items: Final Sale
For food safety reasons, all caviar, roe, crème fraîche, blinis, and other food items are final sale once shipped. We cannot accept returns or exchanges of food for any reason other than those described under Damaged, Spoiled or Incorrect Orders below.
This also applies to food included in gift sets and bundles, such as The Cellar Master, The Solitaire, and our Duet collections.
Damaged, Spoiled or Incorrect Orders
If your order arrives damaged, warm, spoiled, or different from what you ordered, contact us within 48 hours of delivery. Claims made after 48 hours cannot be accepted.
To file a claim, email concierge@midnightindulgencecaviar.com with:
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Your order number
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A short description of the problem
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Clear photos of the product, the inside of the shipping box and ice packs, and the shipping label
Please keep the product and packaging, refrigerated, until we respond. We may ask you to hold it for inspection.
Once we review your claim, we will offer a replacement, a refund, or store credit, at our discretion. Replacements ship on our next available ship day, Monday through Thursday.
Delivery Issues We Cannot Cover
Because caviar must be refrigerated as soon as it arrives, we cannot offer refunds or replacements for spoilage caused by:
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An incorrect or incomplete shipping address provided at checkout
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A package that was refused, unclaimed, or not retrieved on the delivery date
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A package left unrefrigerated after it was delivered
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Delivery instructions given to the carrier that delayed the package
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Improper storage after delivery (we recommend 26–38°F and eating opened tins within 2–3 days)
If a carrier delay is the cause, contact us anyway. We will work with the carrier and do what we can to help.
Accessory Returns
Accessories purchased on their own, such as mother-of-pearl spoons, Midnight Keys, shot glasses, and cooler bags, may be returned within 7 business days of delivery if they are:
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Unused and in their original condition
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Returned in their original packaging
How to return: Email concierge@midnightindulgencecaviar.com with your order number and the item you want to return. We will reply with return instructions. Items sent back without contacting us first may not be accepted.
You are responsible for return shipping costs, unless the item arrived defective or we sent the wrong item. Accessories included in a gift set or bundle cannot be returned separately.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Shipping charges are non-refundable unless the problem was our error.
Order Changes and Cancellations
You may change or cancel an order by emailing us before 1:00 PM Eastern Time on the day it is scheduled to ship. Once an order has been packed or shipped, it cannot be changed or cancelled.
Gift Orders
If you received a gift with a problem, contact us within 48 hours of delivery and we will help. Refunds for gift orders are issued to the original purchaser. Gift orders follow the same rules as all other orders, so please make sure the recipient can receive and refrigerate the package on the delivery date.
Contact Us
Our concierge team is happy to help with any question about your order.
Midnight Indulgence LLC 276 5th Avenue, Suite 704, New York, NY 10001
Email: concierge@midnightindulgencecaviar.com